The default return address is BRANDZO STITCH PRIVATE LIMITED for all courier returns that were not delivered to the buyer and were marked as ‘Returning to Origin’. When we receive the returned shipment, it will be updated in your merchant account and an update will be sent to you by email registered with us. Using a custom return address is not possible currently since not all the courier companies allow it.
Incorrect Address – If the address provided by you for delivery is found incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.
Delivery not claimed – If the product is not delivered due to any reason and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself or your end customer. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases. In the case of Cash on Delivery (COD) orders, the amount of Rs. 50 charged will be refunded back.
Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to DZAINO within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.
Rejection by Customer:
Since the product is customized to customer requirement, any such return or rejection must be cancelled through you. We do not refund for any modification in order for size or colour and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification if you choose to accept or offer exchanges to your end customers.
FOR MADE TO ORDERS (T-SHIRT & SHIRT) :If the order is returned by customer 30% will be deducted of total amount and payment will be reserved back within 15-20 days of cycle.